• Home
  • Customer Info
  • Terms and Conditions

Terms and Conditions

Payment

 

All payments are due upon receipt. 


Orders

 

All orders are final and can not be altered once placed.

The minimum value of an order is $6.00 before courier charges. Orders under this value will be charged a minimum order adjustment to bring the total to $6.00.  Any product paid or unpaid and uncollected within three months of placing the order will be disposed of. Orders that do not comply with our file specifications and files that are excessive in size will incur a file handling fee. For aforementioned orders, service times will also be extended. File specifications can be viewed here.

 

Shipping Policies

 

Shipping turn around time is dependent on the type of product ordered. In the case of overnight delivery, the seller will not be held responsible for any delay made by the courier company. It is important to allow one extra day for the possibility of a delay. Buyers orders will not be sent until every item is completed within the time frame stated. If any item is requested to be sent separately a second courier charge will be applied. Shipping will be paid for by the buyer in the amount agreed upon by the seller at the time of purchase. A $10 flat packing fee is applied to all orders containing any mounted or bulky products. If this shipping option is not selected by the customer the charge will be applied automatically by staff in lab. Orders will not be combined unless specifically requested. Each order will be charged the courier amount and each additional order will be charged a handling fee of $8. In the case of failure to collect a delivery item the buyer will be charged a $10 redelivery fee. All parcels are marked with authority to leave, if you do not want your parcel left at the delivery address then you may be charged an extra courier fee if the parcel was not able to be delivered on the first attempt.

 

Quotes

 

All quotes are valid for 14 days

 


Rush Fee

 

A rush fee of 50% will apply to the request for delivery outside of our usual turnaround times.

 


Printing Policies


We print without corrections to colour or density.
We do not critique images.
We print for professional photographers and assume that the photographer has a working knowledge of how to prepare a file for print.
No credit or refund will be made for colour or density adjustments that should have been made by the client.

Trimming

All our prints are trimmed to the file provided. If you need extra white around your image you will need to extend your canvas in photoshop to add the extra white to your file. In some cases, you may need to extend your canvas to the next size up that we offer.

 

Bleed and size


All of our products are made to an accuracy of + - 3mm or + - 5% whichever is the greater. Please ensure that any important detail is kept at least 5mm away from the edge.

 

Damaged Items

 

If items arrive damaged, photo evidence must be emailed to This email address is being protected from spambots. You need JavaScript enabled to view it. before reproduction of product is considered. The seller recommends that appropriate insurance is taken to cover any item damaged during transit. Any claims for damage must be made within 5 working days. 

 

 

Refund/Return Policy

 

Items are entitled to be refunded or returned based on a complaint. If an item is unsatisfactory, a written explanation is needed before the item may be considered for a refund. Buyer must take into account the description of the item before requesting a refund. If the item matches the description by the seller and the buyer is unsatisfied, seller is not responsible for refund. 

 

 

Complaints

 

Any complaints about items or sellers may be sent to our support team: This email address is being protected from spambots. You need JavaScript enabled to view it. or (07) 3426 8200. There is no guarantee of a resolution. Each case will be looked at individually.

 

Legalities

 

The seller is not responsible for any health or safety concerns once the buyer has received the item. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.

 

 

Changes to This Agreement

 

RGB Digital Pro Lab reserves the right to modify these Terms of Service at any time. We do so by posting and drawing attention to the updated terms available to view at http://rgbdigital.com.au/customer-info/terms-and-conditions.html. Your decision to continue to visit and make use of the Site after such changes have been made constitutes your formal acceptance of the new Terms of Service.

 

Therefore, we ask that you check and review this Agreement for such changes on an occasional basis. Should you not agree to any provision of this Agreement or any changes we make to this Agreement, we ask and advise that you do not use or continue to access the RGB Digital Pro Lab site immediately.

About us

RGB Digital was founded in 2003 to offer quality digital print products to photographers at an affordable price. The range of offerings available has grown year to year and we now have the largest product range available from any other professional lab in Australia


RGB Digital

6/22 Varley St, Yeerongpilly 4105

Australia

+61 7 34268200

info@rgbdigital.com.au

Mo-Fr: 8.30 - 4.00