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Customer Information

Find all the customer information you require below, if you have any other queries or concerns do not hesitate to contact us or visit us in-store. The links below should assist you in any queries or concerns you may have when ordering with us, as well as the service time and courier services. In addition, please note that the test image is to help calibrate you monitor or laptop to our lab to ensure the colour of your prints is what is expected. In addition, customer information on privacy and terms and conditions can be found below. However, if you need to contact us, click here.

Sections of Customer Information

Here at RGB, different products may take longer times in production. View our turn around times to find out our production times on all our products.

Here is a test image to help colour calibrate your monitor or laptop after having ordered our paper samples.

View here all the information about our overnight express shipping service. Additionally, what to do if you have issues with your parcel.

Here is all the information about file preparation you need to know before uploading your images to our ordering software to ensure your prints come out with the best results.

Here is the explanation of how large you can print your images of different dimensions.

Click here to order your own test prints and have them delivered to your door by Australia Post. Therefore, order up to five 5 x 7″ prints.

Click here to order a set of paper samples of each of our paper stocks. These will also assist you in colour calibrating your device to the lab.

If you are experiencing any issues with our desktop software here are the steps to reinstalling the program. In addition, if you need further help, ensure to contact us.

Here is all the information regarding how we uphold our customer’s privacy at RGB Digital. Also, what we use your details for.

When using our lab, please read our terms and conditions carefully to understand all aspects from return policies to payment.

View here all the ‘how to’ videos for our desktop software. Also, if you are having trouble using it or navigating it we recommend watching these videos.

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