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Terms and Conditions

All payments are due upon receipt. 


Once placed all orders are final and cannot be altered.

The minimum value of an order is $6.00 before courier charges. Accordingly, a minimum order adjustment to bring the total to $6.00 will be charged to orders under this value. Any product paid or unpaid and uncollected within three months of placing the order will, consequently, be disposed of. Orders that do not comply with our file specifications and files that are excessive in size will incur a file handling fee. In addition, extended service times are for the aforementioned orders. View here for what the file specifications can be.

Shipping Policies

Depending on the product type ordered, the shipping turn around time will vary. Moreover, for any delay made by the courier company in the case of overnight delivery, the seller will not be held responsible. Therefore, it is important to allow one extra day for the possibility of a delay. The buyer’s order will not be sent until every item is completed within the time frame stated. If any item is requested to be sent separately, a second courier charge is applied. Likewise, shipping will be paid for by the buyer in the amount agreed upon by the seller at the time of purchase.

A $10 flat packing fee is applied to all orders containing any mounted or bulky products. However, if this shipping option is not selected by the customer the charge will be applied automatically by staff in the lab. Orders will not be combined unless specifically requested. In the case of failure to collect a delivery item, the buyer will be charged a $14 re-delivery fee. $10.50 will be applied to all parcels that are considered oversized by the courier service. PO Box addresses will also incur a $9.50 surcharge. Authority to leave is marked on all parcels. If you do not want your parcel left at the delivery address then you may be charged an extra courier fee if the parcel was not able to be delivered on the first attempt.


All quotes are valid for 30 days.

Rush Fee

A rush fee of 100% will apply to the request for delivery outside of our usual turnaround times.

Printing Policies

We print without corrections to colour or density.
We do not critique images.
Our purpose is to print for professional photographers and therefore, assume that the photographer has a working knowledge of how to prepare a file for print.
No credit or refund will be made for colour or density adjustments that should have been made by the client.


All our prints are trimmed to the file provided. In addition, if you need extra white around your image you will need to extend your canvas in photoshop to add the extra white to your file. In some cases, you may need to extend your canvas to the next size up that we offer.

Bleed and size

All of our products are made to an accuracy of + – 3mm or + – 5% whichever is the greater. Please ensure that any important detail is kept at least 5mm away from the edge.

Damaged Items

If items arrive damaged, photo evidence must be emailed to info@rgbdigital.com before reproduction of product is considered. Appropriate insurance is taken to cover any item damaged during transit is recommended by the seller. Any claims for damage must be made within 5 working days. 

Refund/Return Policy

Refunds and returns on an item are entitled based on a complaint. A written explanation is needed, before the item may be considered for a refund, if an item is unsatisfactory. Buyer must take into account the description of the item before requesting a refund. If the item matches the description by the seller and the buyer is unsatisfied, therefore, the seller is not responsible for refund. Returns and refunds are only valid for 14 days after purchase. We require proof for a refund or return to be considered. No exchanges will be accepted.


Prices may change without notice


Any complaints about items or sellers may be sent to our support team: info@rgbdigital.com.au or (07) 3426 8200. However, there is no guarantee of a resolution. Each case is assessed individually.


The seller is not responsible for any health or safety concerns once the buyer has received the item. Hence, if any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.

Changes to This Agreement

RGB Digital Pro Lab reserves the right to modify these Terms of Service at any time. We do so by posting and drawing attention to the updated terms available to view at https://rgbdigital.com.au/customer-info/terms-and-conditions.html. As a result, your decision to continue to visit and make use of the Site after such changes have been made constitutes your formal acceptance of the new Terms of Service.

Therefore, we ask that you check and review this Agreement for such changes on an occasional basis. Above all, should you not agree to any provision of this Agreement or any changes we make to this Agreement, we ask and advise that you do not use or continue to access the RGB Digital Pro Lab site immediately.

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