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Turn Around Times

Turnaround times

Orders placed after 11 am will commence processing the following working day in regards to our turnaround times*

We courier all our send out orders using Star Track. Likely you will receive an email with your tracking number once your order is completed. However, if you do not, please contact us on (07) 3426 8200 and ask us about your order. You can track the delivery of your order once you have a tracking number here or you can call them on 132 345.

For information and pricing on our courier service please click here.

All Silver Halide prints are complete for pick up or dispatch by 4 pm. This is provided if received prior to the 11 am cut off time. But, large orders may take longer.

The Following processes take up to 5 working days*

  • Art Mounts
  • Framed Prints
  • Stretched Canvas Prints
  • Presentation Boxes
  • Foam Mounts/Matted Prints/ Screen Boards
  • Chromaluxe Aluminium Prints
  • All display products
  • Coasters and Placemats

The following processes take up to 3 working days*

  • Inkjet Fine Art Prints – Giclee
  • Hot and Cold Laminated Prints
  • Key Rings
  • Press Products
  • Magnets
  • Coffee Cups

For turnaround time on bulk orders, banners, stickers or any other service not mentioned above please consult staff for more details.

If your order contains a variety of products – your order will be sent when all are completed.

All photos sized up to 12 x 18″ come flat packed. Therefore, any larger size will be sent in a postal tube. If you require any larger prints to be flat packed, please contact the lab. If they risk damage during transportation some prints will not be flat-packed.

*Turnaround times are estimates and may not apply during busy seasons.

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